This purchase is governed by the below standard terms of sale for consumer purchases of goods over the Internet. Consumer purchases over the internet are mainly regulated by the Contracts Act, the Consumer Purchase Act, the Marketing Act, the Right of Withdrawal Act and the E-Commerce Act, and these laws grant the consumer inalienable rights. The laws are available at www.lovdata.no. The terms of this Agreement shall not be construed as any limitation of the statutory rights, but set out the main rights and obligations of the parties for trade.
The terms of sale have been prepared and recommended by the Consumer Inspectorate. For a better understanding of these terms of sale, see the Consumer Supervisory Supervisor here.
1. The Agreement
The agreement consists of these terms of sale, information provided in the ordering solution and any specially agreed terms. In the event of any discrepancy between the information, what is specifically agreed between the parties shall prevail, provided that it does not contradict mandatory legislation.
In addition, the agreement will be complemented by relevant legal provisions regulating the purchase of goods between traders and consumers.
2. Parties
The seller is Ur Solutions AS, Edvard Storms gate 2, 0166 Oslo, kontakt@ursolutions.no, +48,913 33,996, 822 634 192, and is hereinafter referred to as the seller/seller.
Buyer is the consumer who makes the order and is hereinafter referred to as the buyer/buyer.
3. Price
The quoted price for the goods and services is the total price the buyer should pay. This price includes all fees and additional charges. Additional costs that the seller has not informed about before the purchase shall not be borne by the buyer.
4. Conclusion of an agreement
The agreement is binding on both parties once the buyer has sent his order to the seller.
However, the agreement is not binding if there have been typos or typos in the offer made by the seller in the ordering solution in the online shop or in the buyer's order, and the other party realized or should have realized that such an error existed.
5. The payment
The seller may demand payment for the item from the time it is shipped from the seller to the buyer.
If the buyer uses a credit card or debit card for payment, the seller may reserve the purchase price on the card at the time of ordering. The card will be charged the same day the item is shipped.
When paying by invoice, the invoice to the buyer is issued upon shipment of the goods. The payment deadline is stated in the invoice and is at least 14 days from receipt.
Buyers under the age of 18 cannot pay by subsequent invoice.
6. Delivery
Delivery is made when the buyer, or his representative, has taken over the thing.
If the delivery time is not specified in the order solution, the seller must deliver the goods to the buyer without undue delay and no later than 30 days after the order from the customer. The goods must be delivered to the buyer unless otherwise specifically agreed between the parties.
7. The risk of the item
The risk of the goods passes to the buyer when he, or his representative, has received the goods delivered in accordance with paragraph 6.
8. Right of withdrawal
Unless the agreement is exempt from the right of withdrawal, the buyer may cancel the purchase of the item under the Right of Withdrawal Act.
The buyer must notify the seller of the use of the right of withdrawal within 14 days from the time limit begins to run. In the deadline, all calendar days are included. If the deadline ends on a Saturday, public holiday or holiday, the deadline is extended to the nearest business day.
The withdrawal period is deemed to have been complied with if notification has been sent before the expiry of the deadline. Buyer has the burden of proof that the right of withdrawal has been enforced, and the notification should therefore be made in writing (withdrawal form, email or letter).
The withdrawal period begins to run:
- When purchasing individual items, the withdrawal period will run from the day after the item (s) are received.
- If a subscription is sold, or the agreement involves the regular delivery of identical goods, the deadline runs from the day after the first shipment is received.
- If the purchase consists of several deliveries, the withdrawal period will run from the day after the last delivery is received.
The withdrawal period is extended to 12 months after the expiration of the original deadline if the seller does not inform before the conclusion of the contract that there is a right of withdrawal and a standardized withdrawal form. The same applies in case of non-disclosure of the terms, deadlines and procedure for exercising the right of withdrawal. If the trader provides the information during these 12 months, the withdrawal period nevertheless expires 14 days after the date on which the buyer received the information.
When using the right of withdrawal, the goods must be returned to the seller without undue delay and no later than 14 days from the date of notification of the use of the right of withdrawal is given. Buyer covers the direct cost of returning the item, unless otherwise agreed or seller has failed to disclose that Buyer shall cover the return costs. The Seller cannot determine a fee for the Buyer's use of the right of withdrawal.
Buyer may try or test the item in a prudent manner to determine the nature, characteristics and function of the goods, without the right of withdrawal falling away. If the testing or testing of the item goes beyond what is reasonable and necessary, the buyer may be liable for any reduced value of the item.
The seller is obliged to refund the purchase price to the buyer without undue delay, and no later than 14 days from the moment the seller received notification of the buyer's decision to use the right of withdrawal. The seller has the right to withhold payment until he has received the goods from the buyer, or until the buyer has presented documentation that the goods have been returned.
9. Delay and non-delivery - buyers' rights and deadline for submitting claims
If the seller fails to deliver the goods or delivers it late in accordance with the agreement between the parties, and this is not due to the buyer or relations on the part of the buyer, the buyer may, in accordance with the rules of Chapter 5 of the Consumer Purchase Act, according to the circumstances hold the purchase price back, demand fulfilment, raising the agreement and/or demand supplant from the seller.
In the case of a claim for default powers, the notification should be in writing (for example, e-mail) for reasons of evidence.
Fulfillment
The buyer can maintain the purchase and demand fulfillment from the seller. However, the Buyer may not demand fulfillment if there is an obstacle that the seller cannot overcome, or if fulfillment would cause such a great inconvenience or cost to the seller that it is materially disproportionate to the Buyer's interest in the Seller's compliance. Should the difficulties recede within a reasonable time, the Buyer may still demand fulfillment.
The buyer loses his right to claim fulfilment if he or she waits unreasonably long to advance the claim.
Raising
If the Seller fails to deliver the Goods at the time of delivery, the Buyer shall encourage the Seller to deliver within a reasonable additional time limit for fulfilment. If the seller does not deliver the goods within the additional deadline, the buyer may cancel the purchase.
However, the buyer can withdraw the purchase immediately if the seller refuses to deliver the item. The same applies if delivery at the agreed time was decisive for the conclusion of the contract, or if the buyer has informed the seller that the time of delivery is decisive.
If the item is delivered after the additional deadline set by the consumer or after the delivery time that was decisive for the conclusion of the contract, the claim for cancellation must be made effective within a reasonable time after the buyer became aware of the delivery.
Indemnity
The buyer may claim compensation for any loss suffered as a result of the delay. However, this does not apply if the seller proves that the delay is due to an obstacle beyond the seller's control which could not reasonably have been taken into account at the time of the agreement, avoided, or overcome the consequences of.
10. Lack of goods - buyer's rights and complaint deadline
If there is a defect in the item, the Buyer must within a reasonable time after it was discovered or should have been discovered, notify the Seller that he or she will plead for the defect. The Buyer has always advertised in a timely manner if it occurs within 2 months. from the moment the defect was discovered or should have been discovered. Complaints can be made no later than two years after the buyer took over the goods. If the item or part of it is intended to last substantially longer than two years, the claim period is five years.
If the item has a defect and this is not caused by the buyer or circumstances on the buyer's side, the buyer can according to the rules of the Consumer Purchase Act Chapter 6 according to the circumstances hold the purchase price back, choose from straightening and resupply, demand price reduction, demand the deal adjourned and/or demand supplant from the seller.
Complaints to the seller should be made in writing.
Correction or redistribution
The buyer can choose between claiming the defect corrected or the delivery of the corresponding item. However, the Seller may object to the Buyer's claim if the implementation of the claim is impossible or causes the Seller unreasonable costs. Correction or re-delivery shall be made within a reasonable time. The seller is initially not entitled to make more than two remedial attempts for the same defect.
Price reduction
Buyer may claim an appropriate price reduction if the item is not corrected or re-delivered. This implies that the ratio between the reduced and the agreed price corresponds to the ratio between the value of the thing in defective and contractual condition. If specific reasons justify it, the price reduction can instead be equated to the significance of the defect for the buyer.
Raising
If the item has not been corrected or re-delivered, the buyer may also withdraw the purchase when the defect is not immaterial.
11. Seller's rights in case of buyer's default
If the buyer does not pay or fulfills the other obligations under the agreement or the law, and this is not due to the seller or relations on the seller's part, the seller may, according to the rules of the Consumer Purchase Act Chapter 9, according to the circumstances keeping item back, demand fulfilment of the deal, demand the deal uplifted as well as demand supplant from the buyer. The seller will also, under the circumstances, be able to demand interest on late payment, collection fee; and a reasonable Fee for unclaimed goods.
Fulfillment
The seller can maintain the purchase and require the buyer to pay the purchase price. If the goods are not delivered, the seller loses his right if he waits unreasonably long to advance the claim.
Raising
The Seller may terminate the Agreement if there is a material default of payment or other material default on the part of the Buyer. However, the seller cannot withdraw if the full purchase price has been paid. If the Seller sets a reasonable additional deadline for fulfillment and the Buyer fails to pay within this deadline, the Seller may cancel the purchase.
Interest on late payment/collection fee
If the Buyer does not pay the purchase price in accordance with the Agreement, the Seller may claim interest on the purchase price under the Delay Interest Act. In case of non-payment, the claim may, after prior notice, be sent to the Buyer may then be held liable for fees under the Collection Act.
Fee on unclaimed non-prepaid items
If the buyer fails to collect unpaid goods, the seller may charge the buyer a fee. The fee should at most cover the seller's actual expenses for delivering the item to the buyer. Such a fee cannot be charged to buyers under 18 years of age.
I'm 12. Guarantee
Warranty provided by the seller or manufacturer grants the buyer rights in addition to those already possessed by the buyer under mandatory legislation. A warranty thus does not imply any limitation on the buyer's right to complaints and claims in case of delay or defects in accordance with paragraphs 9 and 10.
I'm 13. Personal data
The data controller for the collected personal data is the seller. Unless the buyer agrees otherwise, the seller, in accordance with the Personal Data Act, can only collect and store the personal data necessary for the seller to carry out the obligations under the agreement. The Buyer's personal data will only be disclosed to others if it is necessary for the Seller to carry out the agreement with the Buyer, or in the case of a statutory nature.
14. Conflict resolution
Complaints shall be addressed to the Seller within a reasonable time, cf. paragraphs 9 and 10. The parties shall endeavour to resolve any disputes amicably. If this is not successful, the buyer can contact the Consumer Authority for mediation. The Consumer Authority is available by phone 23 400 600 or www.et.no.
The European Commission's complaints portal can also be used if you wish to lodge a complaint. It is particularly relevant, if you are a consumer residing in another EU country. The complaint is filed here: http://ec.europa.eu/odr.